WHAT IS THE MARGARITAVILLE SYRACUSE LOYALTY PROGRAM?

The Margaritaville Syracuse Loyalty Program was designed to thank our wonderful guests (like you!). Rewards members receive points for Restaurant transaction ($1 = 1 point) by texting your dining check number to 315-217-6082. Once a guest earns 150 points, these points will be redeemed for a $10 reward.

HOW DO I JOIN THE MARGARITAVILLE SYRACUSE LOYALTY PROGRAM?

By texting your first check number to 315-217-6082, you will be automatically enrolled or you can text JOIN to 315-217-6082 at any time to enroll. As a bonus, you will earn you 25 bonus points just for joining the program.

WHAT PURCHASES QUALIFY FOR REWARDS?

Restaurant purchases for food and non-alcoholic beverages will be credited points. Points will not be issued for retail purchases or the purchase of gift cards, discounts, promotions, tax or tip.

HOW DO I EARN POINTS?

Your server will provide you with your check at the end of your meal. Prior to paying for this check, please text your check number to 315-217-6082. You will receive a confirmation text with your new point balance.

WHAT IF I FORGET TO TEXT IN MY CHECK NUMBER?

You can visit www.forgotmypoints.com to submit your check for points. Please note this courtesy is only extended 3 times per guest, per year.

HOW DO I FIND MY CHECK NUMBER?

Your dining check number is a 4-5 digit code that is located near the top right side of your check. Should you need further assistance, your server or bartender can help you locate your dining check number.

CAN I APPLY MULTIPLE CHECKS TO MY ACCOUNT?

There is a limit of 3 checks per day, per guest.

CAN I REDEEM REWARDS AT ANY MARGARITAVILLE LOCATION?

At this time, the Margaritaville Syracuse Loyalty Program is only available at the Margaritaville Syracuse location. Members cannot redeem rewards at a Margaritaville location that is not participating in the program.

HOW DO I EARN POINTS FOR MY PURCHASES AT MARGARITAVILLE SYRACUSE?

There are two ways to earn points for your Margaritaville Syracuse purchases. You can text your check number to 315-217-6082, or you can provide your server/bartender with the mobile number associated with the program and they will be happy to submit the check number on your behalf. You will earn 1 point for every $1 spent at Margaritaville Syracuse on food and non-alcoholic beverages. Tax and gratuity are not included.

HOW DO I REDEEM MY REWARDS AT MARGARITAVILLE SYRACUSE?

You will be made aware of any rewards or offers available when your text you check number to 315-217-6082. Rewards and offers will automatically be applied to your check. Ask your server for an updated check once you receive your reward confirmation text.

WHAT IF I FORGOT TO REDEEM MY REWARD?

Your reward will remain on your account and may be used on your next visit.

HOW DO I CHECK MY REWARD BALANCE?

Upon texting your check number to 315-217-6082 you will automatically receive your account balance with confirmation of your transaction. You can also text BALANCE INQUIRY to 315-217-6082 at anytime.

WHAT IF AN ORDER IS $10.75? DO I GET 10 POINTS OR 11?

11 points. Transactions are rounded to the nearest dollar amount from $.50.

IF I HAVE 75 POINTS, CAN I GET A $5 REWARD?

No, rewards are earned in $10 increments. You must reach 150 points before you get a reward.

IF I HAVE MULTIPLE $10 REWARDS EARNED, CAN I REDEEM ALL OF THEM AT ONCE?

Yes, multiple rewards up to $100 can be used on a check. The $10 rewards are set up for auto redemption, which means that if you have a $150 check and have a balance of $60 rewards, then $60 in rewards will be deducted from your this transaction using the Margaritaville Syracuse Loyalty Program.

WHAT IF I REDEEM A REWARD BUT MY CHECK TOTAL IS LOWER THAN THE REWARD AMOUNT?

The excess reward not used will remain on your account. For example, if you have a $10 reward but your total is $9, $1 will be your new account credit balance.

IF I FORGET TO TEXT MY DINING CHECK NUMBER WHILE AT THE RESTAURANT, CAN I STILL GET POINTS FOR MY VISIT?

You have up to 2 hours from the time the check was printed to text your dining check number to 315-217-6082 and receive credit for the visit. Should you miss this deadline, you may submit your check number at www.forgotmypoints.com.

HOW OLD DO I NEED TO BE IN ORDER TO PARTICIPATE IN THE MARGARITAVILLE SYRACUSE LOYALTY PROGRAM?

You must be at least 18 years old to participate. By texting your dining check number to 315-217-6082 you are acknowledging that you are eligible to participate in this program.

HOW DO I OPT OUT OF THE MARGARITAVILLE SYRACUSE LOYALTY PROGRAM?

Simply text STOP at any point to 315-217-6082 to stop participating in the Margaritaville Syracuse Loyalty Program. Cancellation of this program will void all rewards and points previously earned.

CAN I EARN POINTS AND REDEEM REWARDS ON ONLINE ORDERS?

No, Points cannot be earned or redeemed on online orders at this time.

DOES IT COST ANYTHING TO BECOME A MARGARITAVILLE SYRACUSE LOYALTY MEMBER?

Margaritaville Syracuse Loyalty program is free to join, however your normal mobile text and data fee still apply.

WHEN CAN I START EARNING POINTS?

You can start earning points right away! Simply text in your dining check number from your Margaritaville Syracuse visit to 315-217-6082 to start earning points.

CAN I EARN POINTS ON GIFT CARD PURCHASES?

No, points will not be earned for the purchase of gift cards. However, if the recipient of the gift card is an active Margaritaville Syracuse Loyalty Program member, points will be issued upon the gift card redemption.

WILL I EARN POINTS WHEN I USED MY REWARDS TO PAY FOR MY PURCHASE

Points will be rewarded for qualifying purchases of the full check amount after any rewards or promotions have been deducted from the check. For example, if your total is $15 and you redeem a $10 reward, you will earn 5 points.

CAN I REDEEM A $10 REWARD FOR AN ALCOHOLIC BEVERAGE?

No, $10 rewards are only available for food and non-alcoholic beverages.

DO MY REWARDS OR OFFERS EXPIRE?

$10 rewards do not expire except as provided in the Terms and Conditions. However, offers may have expiration dates which will vary and are identified with each offer announcement/notification.

HOW DO I REDEEM MY OFFERS?

If you are viewing an offer that was sent via text, you will need to show the text at the time of purchase as instructed in the text.

I CAN'T FIND THE ANSWER TO MY QUESTION ON THIS PAGE. WHO DO I CONTACT?

We're here to help! Email us at loyalty@margaritavillesyracuse.com.

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